Shipping and return policies for Caelestra

Shipping Info
-Shipping-
UK customers: We post Royal Mail First Class, please allow 2-5 days delivery. There are currently delays due to the coronavirus pandemic, so please be patient.

EU and International buyers: We ship with Royal Mail International Standard. Please allow up to 3-5 weeks for delivery. There are currently delays due to the coronavirus pandemic, so please be patient.

Please know that while placing your order, you are responsible for the correct delivery address, so please double check before you confirm. Once the order is placed, we take the address through PayPal as the correct address and we will not change. This is to protect us as sellers and you as buyers. Please check that your address is correct.

Return Policy
-Refunds and Exchanges-
Please note that we do not accept any returns or exchanges, unless in the very unlikely case that your order has been damaged in transit. Please contact us as soon as possible, and we will sort the problem out.

-Additional Policies and FAQs-
My products are made in a smoke-free home.

I try to photograph my pieces to the highest quality, but please note that colours may appear slightly different on different monitors/screens.